Refund Policy

1. Overview

Due to the digital nature of our products, all sales are generally final once the product has been delivered. We do, however, understand that exceptional circumstances may arise. This Refund Policy outlines the conditions under which refunds may be considered.

2. Eligibility for Refund

A refund may be issued under the following circumstances:

• The product was purchased but never delivered due to a system error on our end
• The product is fundamentally non-functional and cannot be resolved through our support team within a reasonable timeframe
• A duplicate charge was made for the same product
• The purchase was made by an unauthorized party using your payment method

3. Non-Refundable Situations

Refunds will generally not be issued in the following cases:

• The product has been delivered and is functioning as described
• You changed your mind after completing the purchase
• Your device or system does not meet the product requirements
• A ban or restriction imposed by a third-party platform (e.g., game developers) after product use
• The product was purchased from an unauthorized reseller
• Requests made after the refund window has expired

4. Refund Window

Refund requests must be submitted within 24 hours of the original purchase date. Requests received after this window may not be eligible for review. We encourage you to test your product promptly upon delivery and contact our support team if you encounter any issues.

5. How to Request a Refund

To request a refund, please reach out to our support team through our Discord server and provide the following information:

• Your order confirmation or transaction ID
• The email address used for the purchase
• A detailed description of the issue you are experiencing
• Any relevant screenshots or evidence supporting your claim

6. Refund Processing

Once your refund request has been reviewed and approved, the refund will be processed to your original payment method. Processing times may vary depending on your payment provider, but refunds typically appear within 5–10 business days. You will be notified once the refund has been initiated.

7. Chargebacks

If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us, we reserve the right to suspend or permanently revoke your access to our products and services. We strongly encourage you to contact our support team first so we can resolve any issues directly.

8. Partial Refunds

In certain cases, we may offer a partial refund at our discretion. This may apply to situations where the product was partially used or where the issue reported is only partially attributable to a fault on our end. Partial refunds will be assessed on a case-by-case basis.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with a revised "Last updated" date. It is your responsibility to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us through our Discord server. Our support team is available to help and will respond as quickly as possible.