Terms of Service

1. Agreement to Terms

By accessing or using the services provided by Mercy ("we," "us," or "our"), including our website and any related products or services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not access or use our services.

2. Description of Services

Mercy provides premium software tools and related digital products for gaming purposes. Our services include product delivery, customer support, and access to our community through Discord. We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.

3. Eligibility

You must be at least 16 years of age to use our services. By using our services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into a binding agreement.

4. Account Registration

You may be required to provide accurate and complete information when making a purchase or creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

5. Purchases and Payments

All purchases are processed through our authorized payment providers. Prices are listed in USD unless otherwise specified. We reserve the right to change our pricing at any time. Once a purchase is completed and the digital product has been delivered, sales are generally final. Refund requests are handled in accordance with our Refund Policy.

6. Product Delivery

Digital products are delivered electronically following successful payment confirmation. Delivery times may vary but are typically instant. If you experience issues with product delivery, please contact our support team through Discord for assistance.

7. Prohibited Conduct

You agree not to:

• Redistribute, resell, or share your purchased products with third parties
• Attempt to reverse-engineer, decompile, or modify any of our software
• Use our services for any unlawful purpose or in violation of any applicable laws
• Interfere with or disrupt the integrity or performance of our services
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Use automated systems or bots to access or interact with our services

8. Intellectual Property

All content, features, and functionality of our services — including but not limited to text, graphics, logos, icons, images, software, and design — are the exclusive property of Mercy and are protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any of our intellectual property without prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Mercy shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services. Our total liability for any claim arising from or related to our services shall not exceed the amount you paid to us for the specific product or service giving rise to the claim.

10. Disclaimer of Warranties

Our services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We do not warrant that our services will be uninterrupted, error-free, or free of harmful components. You use our services at your own risk.

11. Indemnification

You agree to indemnify, defend, and hold harmless Mercy, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of our services or your violation of these Terms.

12. Termination

We reserve the right to suspend or terminate your access to our services at our sole discretion, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

13. Changes to These Terms

We may update these Terms of Service from time to time. We will notify you of any material changes by posting the updated terms on this page with a revised "Last updated" date. Your continued use of our services after any changes constitutes your acceptance of the new terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles. Any disputes arising from or related to these Terms shall be resolved in the appropriate courts of competent jurisdiction.

15. Contact Information

If you have any questions about these Terms of Service, please contact us through our Discord server.

1. Information We Collect

We collect information you provide directly to us, such as when you make a purchase, contact our support team, or interact with our services. This may include:

• Email address and contact information
• Payment and transaction information (processed securely through our payment providers)
• Communication records when you reach out to our support team
• Usage data including how you interact with our website and products

2. How We Use Your Information

We use the information we collect to:

• Process transactions and deliver purchased products
• Provide customer support and respond to your inquiries
• Send important updates about your purchases or our services
• Detect, prevent, and address technical issues and fraud
• Improve and optimize our website and services

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent or at your direction
• With service providers who assist in operating our services (e.g., payment processors)
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of Mercy, our users, or the public

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing of your information
• Data portability — receive your data in a portable format

To exercise any of these rights, please contact us through our Discord server.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience and collect usage data. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our services.

8. Third-Party Links

Our services may contain links to third-party websites or services, including Discord. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party services you interact with.

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through our Discord server.